Frequently asked questions

Where do you ship from?

Warehouses in China, Vietnam, and Indonesia. Ships to 200+ countries.

How long does delivery take?

Standard: 7–15 days in Asia, 10–20 days to Americas/EU, 12–25 days elsewhere. Express is available on most items.

Can I track my order?

Yes. Every order gets a live tracking number and end-to-end status updates in your account.

What payment methods work?

All major credit and debit cards. We do not store card data — payment goes through a PCI-compliant processor.

Do you charge customs duties?

Most orders under USD 150 clear customs duty-free. Larger orders may be assessed on delivery per your country's rules.

How do returns work?

30-day window on most items. Start a return from the order page in your account.